KNOWLEDGE WORKER

The father of modern management, Peter Drucker, wrote: “The only true source of sustainable competitive advantage a company has is its knowledge workers.”

CIMS agrees. That’s why we offer two important assessments that companies can use to maximize the performance of knowledge workers. These assessments, which were developed by CIMS faculty member Steve Markham, are based on an extensive literature review and dozens of interviews with corporate managers. Through his research Dr. Markham has identified seven key factors that are truly important to knowledge workers.

The first is the Knowledge Worker Manager’s Checklist. It gives managers insights into what makes these creative–but sometimes difficult to manage–individuals more productive. This is important because knowledge workers don’t always respond well to conventional management techniques. They often resist top-down direction, but become very involved when managers provide a clear vision and engage them in 2-way conversations.

It consists of 34 simple questions to determine if your culture is, in fact, conducive to getting the most out of these talented people.

The second assessment is the Knowledge Worker’s Productivity Measure. It uses a 360-degree approach to measure the actual output of a knowledge worker at three critical points during a project:

  • Pre-delivery
  • Mid-project
  • Post-delivery

By combining the responses of the knowledge worker being evaluated, a peer on the project, and a person external to the project, a manager can obtain a good read of the project’s status. The assessment also helps the manager and knowledge worker establish accountability for the project’s expected outcomes. Without this understanding, projects might not succeed.

Interested? Contact CIMS for more information.

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