RESEARCHERS

The researcher network is an essential part of the CIMS research-based value proposition. Whether they’re initiating their own projects or are chosen by CIMS to conduct research for its corporate members or clients, our researchers share many key characteristics, including:

  • Teaching or research positions at an accredited university or college
  • Thought leadership and tenacious data mining in the field of innovation management
  • Pushing the boundaries of how innovation management is viewed, studied and applied

As a service to our member companies and visitors, we’ve made the complete listing of our research associates available below. You can browse all researchers or search for a particular one by name. Click on a researcher’s name to learn more about them.  Interested in having your profile listed as a CIMS Researcher? Contact CIMS for information and approval.

 

Alden Bean

NC State University(757) 565-7717Executive Director, CIMSabean27@cox.net
Campus Box 7229
Raleigh, NC  27695

Dr. Alden Bean is the founding director of CIMS, which was established in 1984 at Lehigh University, where he served as Kenan Professor until 2000.

Earlier he spent 10 years at the National Science Foundation, and served on the faculties of SUNY-Albany and the University of Cincinnati. He is a charter member of the Senior Executive Service of the United States of America, and a Fellow of the AAAS. He was also a co-editor of Research Policy and the Department Editor for the TIM section of IEEE Transactions on Engineering Management. He has a Bachelor’s degree in economics from Lake Forest College, a Master’s in industrial engineering from Northwestern University, and a Ph. D. in organization theory from Northwestern.

Areas of Expertise:
Innovation Management
S&T Policy
Business Policy & Strategy

Areas of Interest:
Business/Technology Interfaces
Research Project Management

Recent Publications:
“Social Networks Key to Harnessing Nanoscience Knowledge Explosion,” w/ Smith et.al. 2006.
“Nanoscience and Technology: Firms Take First Steps,” w/ Chapas, Collins & Kingon, 2005
“Corporate Responses to Nanoscience and Nanotechnology,” w/ Kingon, Collins & Gentry, 2004

Recent CIMS Projects:
CIMS/IRI R&D Surveys & Data Bases (1991-2000)-(externally funded)
R&D and Total Factor Productivity Growth-(externally funded)

Ann Majchrzak

University of Southern California(213) 740-4023Prof, Information Systemsmajchrza@usc.edu
Marshall School of Business
Los Angeles, CA  90089

Dr. Ann Majchrzak received her Ph.D. in social psychology from UCLA 1980.Her general interests involve understanding how IT can support worker agility and ingenuity within collaborative settings.

This includes research on IT support for distributed teams, knowledge-sharing and creation (including high-risk, volatile, and emergent contexts), IT support for collaborative innovation.
She has served on 3 National Academy of Sciences committees and developed software, including HITOP and TOP-Modeler to support integration of technology and organizational issues in the design of advanced manufacturing technology. Ann has also partnered in research and consulting with a variety of large firms.

Dr. Majchrzak has served on three National Academy of Sciences committees and developed software, including HITOP and TOP-Modeler to support integration of technology and organizational issues in the design of advanced manufacturing technology. She has also partnered in research and consulting with a variety of large firms.

Areas of Expertise:
Virtual Collaboration
Innovative Workgroups
Online Communities

Areas of Interest:
Wikis & social networking tools
Collaboration in homeland security
Collective wisdom of the crowds

Recent Publications:
“Knowledge Collaboration Among Professionals Protecting National Security.” Organization Science. 2008
“Leading Virtual Teams.” Academy of Management Perspectives, 2007
“Enabling Customer-Centricity Using Wikis and the Wiki Way.” Journal of Management Information Systems, 2007
“Knowledge Reuse for Innovation.” Management Science, 2004
“Can Absence Make A Team Grow Stronger?” Harvard Business Review, 2004

Ann McFadyen

University of Texas at Arlington(817) 272-0214Arlington, TX  76019mcfadyen@uta.edu

Ann McFadyen is an assistant professor of strategic management at the University of Texas at Arlington. She received a BBA in Marketing and an MBA from Texas Tech University, and her Ph.D. in strategic management from Texas A&M University.

She is an active researcher who examines strategic implications of exchange networks and strategic alliances on innovation performance. Before joining the faculty of UTA, she spent seven years at N.C. State as an associate professor in the Management, Innovation and Entrepreneurship department. Prior to her career in academics, she spent 14 years in corporate banking in global treasury new product development.

Areas of Expertise:
Strategy
Knowledge Creation
Exchange/Alliance Networks

Recent Publications:
Levitas, E.F. & McFadyen, M.A. Managing Liquidity in Research-Intensive Firms Strategic Management Journal.
McFadyen, M.A., Semadeni, M. & Cannella, A.A., Jr. The value of strong ties to disconnected others. Organization Science.

Recent CIMS Projects:
Technological Network Changes And Knowledge Creation
The Impact of Interpersonal Exchange Networks on the Knowledge Creation Process

April Cantwell

NC State University(919) 264-3437Raleigh, NC  27695acantwell@nc.rr.com

Dr. April R. Cantwell is a non-teaching faculty member at the N.C. State College of Humanities and Social Sciences in the Department of Psychology, where she works as a contract research consultant and occupational analyst for the National Center for O*NET Development.

She received her Ph.D. in industrial/organizational psychology from N.C. State University in 2010. Dr. Cantwell has been working with the Center for Innovation Management Studies (CIMS) and other organizations, such as the Industrial Research Institute (IRI), as a subject matter expert for over six years on a wide variety of projects.

She currently conducts research on innovation culture, particularly on the assessment and impact of culture in organizations. Dr. Cantwell has collaborated with high-tech companies in the area of innovation culture for over 10 years. She is also currently working on projects related to the R&D lab of the future and the development of tools to assess marketing-orientation culture in organizations.

Areas of Expertise:
Organizational Climate/Culture
Occupational Analysis
Methodology

Areas of Interest:
Innovation Climate/Culture
Market Orientation
New and Emerging Occupations

Recent Publications:

Recent CIMS Projects:
Value Innovation
Boundary Spanners
R&D Lab of the Future

Beverly Tyler

NC State University(919) 515-1652Associate ProfessorBeverly_Tyler@ncsu.eduCampus Box 7229Raleigh, NC  27518

Beverly B. Tyler received her Ph.D. from Texas A&M University, where she focused on top executive decision making, organizational information processing, and organizational change.

At Indiana University, Dr. Tyler extended her research to include organizational cooperative capabilities and knowledge and technology management. At CIMS, she has applied her cognitive, knowledge, and technology-management lens to the domains of new product development, supply chain management, international investments, and sponsored research. She values a multi-method approach and has used policy-capturing experimental designs, secondary data analysis of databases, codification of documents, interviews, mail surveys, and cognitive mapping methods.

Areas of Expertise:
Top Executive Decision Making
Strategic Alliance Management
Organizational Cognition

Areas of Interest:
Capabilities & Relationship Management
Innovation & New Produce Development
Knowledge & Technology Management

Recent Publications:
Tyler & Gnyawali (2009). “Managerial Collective Cognitions: ...Similarities and Differences....” Journal of Management Studies, 46(1): 93-126.
Lawson, Tyler, & Cousins (2008). “....Social Capital on Buyer Performance Improvement.” Journal of Operations Management, 26: 446-460.
Terpend, Tyler, Krause, & Handfield (2008). “Buyer-Supplier Relationships: ...Over Two Decades.” Journal of Supply Chain Management, 44(2): 28-55.
Krause, Handfield, & Tyler (2007). “...Supplier Development...Social Capital Accumulation, & Performance....” Journal of Operations Management, Special Issue, 25(2): 528-545.
Tyler & Gnyawali (2002). “Mapping Manager’s Market Orientations... New Product Success.” The Journal of Product Innovation Management, 19: 1-18.

Bill Bigler

Louisiana State University in Shreveport(318) 797-5213Assoc Prof/MBA Diretorbbigler@lsus.eduOne University PlaceShreveport, LA  71115

Bill Bigler is currently Associate Professor and the MBA Program Director in the College of Business at Louisiana State University in Shreveport, Louisiana.

He returned to full time academia after almost 25 years in strategy consulting in a variety of global and regional firms in January 2008 to accomplish his next set of objectives of directing the MBA and Executive Track MBA programs. He is also looking forward to continuing as thought leader and contributor to research and teaching around his passion of innovation, growth, strategy execution and firm valuation.

Areas of Expertise:
Strategy Execution
Innovation and Growh
Firm Valuation

Areas of Interest:
Process Innovation
Models of Drivers of Shareholder Return
Linkages Among the Above

Recent Publications:
“The New Science of Strategy Execution.” (Praeger, 2004)
Article: “Strategy Execution Through Executive Process Innovation.”
Article: “Linking Board, Executive and Key Middle Manager Decision Points.”

Claudia Kimbrough

NC State University(919) 515-6944Marketing Lecturerclaudia_kimbrough@ncsu.eduBox 7229Raleigh, NC  27695

Claudia Kimbrough has over 20 years of award-winning teaching and course development experience at N.C. State’s Poole College of Management in the fields of marketing management, marketing research, and marketing communications.

She servers as lead developer of virtual learning environments at N.C. State, including designing and building the Second Life Poole College of Management. As a professor she has created and taught courses using both blended and distance learning delivery methods and has experience with over one thousand distance learners. Moreover, Ms. Kimbrough has consulted with Russian universities on distance education methodologies and web design. Her wide-ranging experiences also include conducting qualitative and quantitative marketing research projects, and executive training in the area of creativity and innovation.

Areas of Expertise:
Marketing communications
Virtual worlds in education and enterprise
Creativity

Areas of Interest:
Social networks & marketing communications
Virtual environments
Data visualization

Recent Publications:
3-D Virtual Worlds: Issues, Challenges, and Implications for HRD - 2009 AHRD International Research Conference paper - forthcoming

Corinne Post

Lehigh University(908) 766-9366Assistant Professorcorinne.post@lehigh.edu621 Taylor StreetBethlehem, PA  18015

Corinne Post, Ph.D., Assistant Professor of Management at Lehigh’s College of Business and Economics, received her Ph.D. in Organization Management from Rutgers Business School.

Her work seeks to inform the careers and diversity management literatures, with an emphasis on science and engineering professionals. In particular, her research interests center on gender and racial/ethnic differences in individual work experiences and career trajectories (with a special interest in work and non-work linkages) and the dynamics that emerge in diverse groups and in organizations, with an emphasis on how such dynamics shape groups’ innovativeness and performance.

Areas of Expertise:
Knowledge Work and Knowledge Workers
Diversity Management
Work-family Linkages

Areas of Interest:
Managing Diversity for Innovation
Careers of Scientists and Engineers

Recent Publications:
“Work-Family Conflict and Turnover Intentions among Scientists and Engineers Working in R&D.” (Journal of Business & Psychology 2009)
“A Few Good Women: Gender Differences in Evaluations of Promotability in Industrial R&D.” (Journal of Managerial Psychology 2009)
“Effects of Structural Position on Allocation and Evaluation Decisions for Scientists and Engineers.” (Administrative Science Quarterly 2007)

Eugene Slowinski

Rutgers University(973) 353-5891Newark, NJ  07102gene@activemedia.he.net

Dr. Gene Slowinski is the Director of Strategic Alliance Research at the Graduate School of Management, Rutgers University, and Managing Partner of the Alliance Management Group, a consulting firm devoted to the formation and management of strategic alliances, mergers and acquisitions.

In addition to a Ph.D. in Management, Dr. Slowinski holds an MBA, and a Master’s degree in the sciences. He is a member of Los Alamos National Laboratory’s Technology Commercialization Advisory Board.

Areas of Expertise:
Startegy and Management of Technology
Organization Behavior
International Business

Recent Publications:
“Protecting IP in Collaborative Research.” Technology Management, Vol. 51 No. 5, November - December, 2008, pp. 1-8
“Building University Relationships in China.” Technology Management, Vol. 51 No. 5, September - October, 2008, pp. 1-4
“Protecting Know-how & Trade Secrets in Collaborative Research Agreements.” Technology Management, Vol. 49 No. 4, July – August, 2006, pp. 1-9
“Re-inventing Corporate Growth: Implementing the Transformational Growth Model.” Alliance Management Press, September 2005
“The Strongest Link: Creating Profitable and Enduring Corporate Partnerships.” AMACOM Press, June 2003

James Fitzsimmons

University of Texas at AustinSeay Professor Emeritusjfitz@mail.utexas.eduPO BOX 533Gualala, CA 95445

James Fitzsimmons received his Ph.D. with distinction in Operations Management from UCLA. He is the author of the often cited book, “New Service Development,” published by Sage Publications in 2000.

Dr. Fitzsimmons serves on the Editorial Advisory Board for the Journal of Service Research. His industrial experience includes positions as operations research analyst, Hughes Aircraft Company; industrial engineer, Corning Glass Works; and civil engineering officer, United States Air Force.

Areas of Expertise:
Service Operations Management
Service Development
Service Quality

Recent Publications:
“Service Management: Operations, Strategy, Information Technology.” 6th Ed., McGraw-Hill Irwin, 2008.

Recent CIMS Projects:
What Do We Need To Know About Services Innovation?

Jeanne Wilson

The College of William & Mary(757) 221-2824Associate Professorjeanne.wilson@business.wm.eduPO Box 2795Williamsburg, VA  23187

Jeanne Wilson received her Ph.D. in Organizational Behavior from Carnegie Mellon University. Her research focuses on new organizational forms, particularly distributed work groups.

Her work has been supported by grants from the CitiGroup Behavioral Science Research Council, Carnegie Bosch Institute and the National Science Foundation. Prior to returning to pursue a Ph.D., Dr. Wilson spent 13 years in consulting, including a stint as a vice president for organizational change consulting. Her clients included General Motors, Saturn, Unisys, Becton-Dickinson, International Paper and GenCorp. During this time, she published four books for practicing managers.

Areas of Expertise:
Virtual teams
Management of remote workers

Recent Publications:
Wilson, J.M., O’Leary, M., Metiu, A. & Jett, Q. (2008). “Perceptions of proximity in virtual work.” Organization Studies.
Cramton, C.D., Orvis, K. & Wilson, J.M. (2007). “Situation invisibility and attribution in distributed collaborations.” Journal of Management.
Wilson, J., Goodman, P.S. & Cronin, M. (2007). “Group learning.” Academy of Management Review.
Wilson, J.M., Straus, S.G. & McEvily, W.J. (2006). “All in due time: The development of trust in electronic and face-to-face groups.” Organizational Behavior and Human Decision Processes.
Espinosa, A., Cummings, J., Wilson, J. & Pearce, B. (2003). “Team boundary issues across multiple global firms.” Journal of Management Information Systems.

Joann Keyton

NC State University(919) 513-7402Professorjkeyton@ncsu.eduBox 8104Raleigh, NC  27695

Joann Keyton (Ph.D., The Ohio State University, 1987) is Professor of Communication at North Carolina State University.

Her research examines the process and relational aspects of interdisciplinary teams, the role of training and influence of culture in organizational interventions, how messages are manipulated in sexual harassment. In addition to publications in scholarly journals and edited collections, she has published three textbooks for courses in group communication, research methods, and organizational culture in addition to co-editing an organizational communication case book. Keyton was editor of the Journal of Applied Communication Research; currently she is Editor of Communication Currents and Small Group Research.

Areas of Expertise:
Team effectiveness
Collaboration
Organizational culture

Recent Publications:
Keyton, J. (2005). Communication and organizational culture: A key to understanding work experiences. Thousand Oaks, CA: Sage.
Keyton, J., et al. (2008). A meso-level communicative model of interorganizational collaboration. Communication Theory, 18, 376-406.
Keyton, J., & Beck, S. J. (2008). Team attributes, processes, and values: A pedagogical matrix. Business Communication Quarterly, 71, 488-504
Keyton, J., & Menzie, K. (2007). Sexually harassing messages: Decoding workplace conversation. Communication Studies, 58, 87-103.
Keyton, J., & Beck, S. J. (in press). The influential role of relational messages in group interaction. Group Dynamics.

Lynda Aiman-Smith

NC State University(919)-515-8699Associate Professorlynda@ncsu.eduBox 7229Raleigh, NC  27695

Lynda Aiman-Smith is an Associate Professor in Management, Innovation and Entrepreneurship in the College of Management at NC State University.

She received her PhD. In Organizational Behavior and Technology Management from Purdue University (1996). Prior to her doctoral work, she worked in Raychem Corporation in a variety of positions in operations management. In the past few years she has engaged in research and educational activities with a number of organizations, including Air Products, Alcan Packaging, Cisco, IBM, Novozymes, Red Hat, and Xerox.

Areas of Expertise:
Technical professionals
Organizational Culture
Boundary spanning

Areas of Interest:
Multi user virtual environments
The changing nature of work
Organizational culture

Recent Publications:
Markham, Ward, Aiman-Smith & Kingon (forthcoming) The Valley of Death as Context for Role Theory in Innovation. JPIM

Recent CIMS Projects:
Boundary spanners -- part of the Partners for Innovation project
What do we know paper on organizational culture
Innovation champions -- with Steve Markham

Michael Santoro

Lehigh University(610) 758-6414Associate Professormds8@lehigh.edu621 Taylor StreetBethlehem, PA  18015

Michael Santoro earned his Ph.D. in Organization Management from Rutgers University and is an Associate Professor of Management in the College of Business and Economics at Lehigh University.

Dr. Santoro's expertise and teaching interests are in the area of strategic management, and he currently teaches strategic management graduate courses in Lehigh's MBA program. He has nearly 30 publications in edited volumes and leading peer-reviewed journals, including Strategic Management Journal, Research Policy, Journal of Management Studies, Journal of Engineering and Technology Management, and IEEE Transactions on Engineering Management, among others.
Recent Publications:
Gopalakrishnan, S., Scillitoe, J. & Santoro, M. (2008). Journal of Management Studies.
Santoro, M.D., Bierly, P.E. & Gopalakrishnan, S. (2007). International Journal of Technology Management
Santoro, M. & Bierly, P. (2006). IEEE Transactions on Engineering Management.
Santoro, M. & McGill, J. (2005). Strategic Management Journal.
Santoro, M. & Chakrabarti, A., (2002). Research Policy.

Mitzi Montoya

Arizona State University(480)727-1955Vice Provost/Dean & Professor Mitzi.Montoya@asu.eduCTI College Tech & Innovation, Mail Code: 2080, Tempe AZ, 85287-7705

Mitzi M. Montoya (PhD Marketing and Statistics, BS General Engineering, Michigan State University), is Vice Provost and Dean of the College of Technology & Innovation.

She is responsible for advancing the mission of the College of Technology & Innovation and providing leadership at the ASU Polytechnic campus. The mission of the College of Technology & Innovation is to develop innovative learning models and interdisciplinary educational programs in engineering, applied sciences, management and entrepreneurship. The college partners with industry through capstone projects and the faculty are deeply engaged in integrative and applied scholarship.

Dr. Montoya leads the Aerospace & Defense Research Collaboratory, a state-wide platform for collaboration across the aerospace and defense supply chain and research institutions. She is a former American Council on Education (ACE) Fellow and prior to joining ASU, Dr. Montoya spent 15 years at North Carolina State University in the College of Management. She has taught graduate and undergraduate courses in technology management, product innovation and marketing strategy. She has delivered courses on these topics in the US, England, Brazil, Italy, Egypt, Kuwait, Russia, Japan, Hong Kong, Switzerland, Panama and Argentina.

Dr. Montoya's research interests lie at the intersection of technology, marketing and decision-making. Her research focuses on innovation processes and strategies and the role of technology as an enabler of distributed team decision-making. She focuses particularly on the dynamics and performance of globally distributed work teams. Her publications have appeared in Management Science, Journal of Marketing Research, Marketing Science, Academy of Management Journal, Journal of the Academy of Marketing Science, Decision Sciences, MIS Quarterly, the Journal of Product Innovation Management, among others. She has been the recipient of competitive research grants from the National Science Foundation, Department of Education, Robert Wood Johnson Foundation, Advanced Practices Council of the Society of Information Management, Product Development and Management Association, Science Foundation of Arizona as well as foundation grants from several firms.

Dr. Montoya has advised many organizations on topics related to innovation and marketing strategy. Her experience includes work with organizations such as Xerox, The Dow Chemical Company, IBM, Nortel, BP, MeadWestvaco, GlaxoSmithKline, Eli Lilly, Esai, Raytheon, Martin Marietta Materials, Center for Creative Leadership, EDUCAUSE, ABB, John Deere, DaimlerChrysler, Allied-Signal, Cotton Incorporated, Koch/INVISTA, among others.

Areas of Expertise:
Innovation processes and strategy
Marketing strategy
Leading virtual teams

Areas of Interest:
Innovation through collaboration
3D virtual environments
Social media and innovation diffusion

Recent Publications:
New Product Development Review Practics - Journal of Product Innovation Management (forthcoming)
Can You Hear Me Now? Communication in Virtual Teams - Journal of Product Innovation Management (forthcoming)
Usability of Online Services: The Role of Technology Readiness and Context - Decision Sciences Journal (2007)
Aligning Innovation Strategy with Market Characteristics - Journal of Marketing Research (2006)
Unraveling the Temporal Fabric of the Knowledge Conversion Process: A Dynamic Theory of Media Selection and Use - MIS Quarterly (2006)

Recent CIMS Projects:
Portfolio Balance and Financial Performance - with Wooseong Kang (2008)
Global Virtual Teams: Overcoming Temporal Challenges and Managing Conflict Effectively - wiith Anne Massey (2001)
Network Relationships in Technological Innovation - with Anne Massey (1996)

Nancy DiTomaso

Rutgers University(908) 889-7457Professorditomaso@business.rutgers.eduCampus Box 7229Fanwood, NJ  07023

Nancy DiTomaso is Professor of Management and Global Business at Rutgers Business School—Newark and New Brunswick. Her research specialties include the management of diversity and change, the management of knowledge-based organizations, and the management of scientists and engineers.

She has co-authored and co-edited five books and has had articles published in such journals as Administrative Science Quarterly, Academy of Management Journal, Annual Review of Sociology, Leadership Quarterly, California Management Review, Sex Roles, and IEEE Transactions on Engineering Management. Dr. DiTomaso is currently working on a project on how leadership and group processes affect the impact of diversity on innovation in cross-functional teams.
DiTomaso, Post, Smith, Farris & Cordero. 2007. “Effects of Structural Position on Allocation and Evaluation Decisions.” ASQ, 52(2, June): 175-207.
Post, DiTomaso, Farris &Cordero 2009. “Work-family Conflict and Turnover Intentions.” Journal of Business and Psychology. Vol 24(1): 19-32.
DiTomaso, Post, & Parks-Yancy 2007. “Workforce Diversity and Inequality.” Annual Review of Sociology 33: 473-501.
Cordero, Farris & DiTomaso 2004. “Supervisors in R&D Laboratories.” IEEE Transactions in Engineering Management. 51(1): 19-30.
Smith, DiTomaso, Farris, & Cordero 2001. “Favoritism, Bias and Error in Performance Ratings.” Sex Roles, 45(September, 4/5): 337-358.

Recent CIMS Projects:
Diversity In The Technical Workforce: Rethinking The Management of Technical Professionals
Self-Assessment By Women Scientists and Engineers: Self Definition In A Male-Dominated Occupation
Managing Diversity in R&D

Philip Birnbaum-More

University of Southern California(213) 740-0744Professor of Strategy, CIMSphbmore@marshall.usc.eduUniversity Park CampusLos Angeles, CA  90089

Professor Birnbaum-More has been on the faculty of Indiana University (Bloomington) and a visiting professor at Dartmouth College, SDA Bocconi, Tilburg University, Seoul National University, and Tokyo University and a Fulbright Scholar at the University of Hong Kong.

He was educated at the University of California and the University of Washington, where he received his Ph.D. in business and engineering. Prior to earning his Ph.D., he was a management consultant and a Communication-Electronics Officer in the U.S. Air Force. His research focuses on strategy formulation in fast cycle and regulated industries and how these strategies are implemented through structure and organizational processes.
“The effect of multi-knowledge individuals on performance in cross-functional new product development teams.” JPIM, 24: 86-96.
“Innovation timing advantages: From economic theory to strategic application.” JET-M, 12: 245-266
“How do rivals compete: Strategy, technology and tactics.” Research Policy, 23: 249-265
“Culture context and structure: A test on multinational banks in Hong Kong.” Organization Studies, 15(1): 99-123
“The strategic management of industrial technology.” Management Science, 35, 8, 1014-1026

Richard Kouri

NC State University(919) 513-0128Professorrichard_kouri@ncsu.eduCampus Box 7229Raleigh, NC  27695

Dr. Kouri is Executive Director of the BioSciences Management program, College of Management, NCState. He is the major author of the MBA-focused BioSciences Management Curriculum.

Previously, Dr. Kouri was the Entrepreneur-In-Residence, Kenan-Flagler Business School, UNC-Chapel Hill, and he has co-founded 11 start-up companies. He has helped raise over $221million for these companies and has been awarded over $24 million in research funds. The value of the companies that have had exits to date totals $828 million. He received a B.S. degree from The Ohio State University, M.S. and Ph.D. degrees from the University of Tennessee, and was a fellow at Hoffman-LaRoche Pharmaceuticals. He is an author of 103 publications, 62 abstracts, six patents and four books.

Susan Katz

NC State University(919) 515-4117Associate Professorsmk@unity.ncsu.eduCampus Box 8105Raleigh, NC  27695

Susan M. Katz is Associate Professor in the Department of English at North Carolina State University, where she teaches undergraduate and graduate courses in business and technical communication.

She completed her B.A. in English at the University at Albany, and her M.A. and Ph.D. degrees in Communication and Rhetoric at Rensselaer Polytechnic Institute. She is the author or co-author of five books, 24 articles, and 37 conference presentations, and the recipient of the IEEE Professional Communication Society Outstanding Paper Award, the N.C. State College of Humanities and Social Sciences Outstanding Junior Faculty Award, and the Conference of Southern Graduate Schools Achievement Award for New Scholars in the Humanities and the Arts.
“Writing Now.” (with Lee Odell, in press)
“Creating Appropriate Graphics for Business Situations.” Business Communication Quarterly
“Assessing a Hybrid Format.” Journal of Business and Technical Communication
“Optimizing ROI of Time-to-Market Practices.” Research Technology Management
“Writing in a Visual Age.” (with Lee Odell)

Stephen Markham, Ph. D.

NC State University(919) 515-5592
Raleigh, NC  27695stephen_markham@ncsu.edu

Dr. Steve Markham was the first director of CIMS, serving from 2000 to 2005. He is currently an advisor to the Technology Commercialization Clinic. Before joining CIMS, Dr. Markham co-founded LipoMed, Inc., a biomedical company that uses NMR spectroscopy for lipoprotein analysis. He was also instrumental in the founding of LIPSinc, an animation software company that uses digital signal processing to automate lip synchronization, and Kyma, a material science company; all three firms are in Raleigh.

Dr. Markham's research focuses on the roles individuals play in developing and implementing high technology. He has an MBA from the University of California-Irvine, and his doctorate from Purdue University is in organizational behavior and human resource management. Contact: stephen_markham@ncsu.edu or 919-515-5592.

Thomas Hollmann

NC State University(919) 515-6947Associate Professorthomas_hollmann@ncsu.edu2801 Founders DriveRaleigh, NC  27695

Thomas Hollmann is an Assistant Professor of Marketing in the Department of Business Management at North Carolina State University. Thomas earned a Ph.D. in Marketing from Arizona State University.

His work experience spans four countries and over 10 years in Fortune 100 companies, including Black & Decker and Xerox, and as a junior executive at a major North American financial services company. Thomas’ research interests include Services Science, with a focus on service innovation, and Relationship Marketing, with a particular interest in the processual understanding of relationships and in relationship outcomes (profitability, customer equity, defection, retention, satisfaction, etc.).

Areas of Expertise:
Services Innovation
Services Marketing
Services Science